What people really say about AT&T
Who knows AT&T better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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2441 AT&T customer reviews.
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Lyle M | 07-11-2024
Frequent re—starts of DSL modern are necessary. Speed is marginal.
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Tania B | 07-09-2024
Worst Customer Service ever. Changed my plan without informing me and refused to do anything about it. One manager told me one thing last week and today after holding on for 2 hours, they refused to help me or honor what the other manager said. Loyalty means nothing to them. After being with them for 12 years, I am ready to change. After changing my plan without my knowledge they continued to be totally unhelpful and gave me misinformation #at&tistheworst
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Lori A | 07-03-2024
Internet speeds are much lower than stated and higher priced than other services.
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Mark D | 06-25-2024
Where could I start.. we have been without internet for 1 month & 2 days . There seems to be no concerns to get us back!! So many calls , so many excuses !! They call us every few days & tell us there is an outage in our area & they will call and let us know when it’s working ?? 32 days
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Mary S | 06-22-2024
The manager at AT&T in Yarmouth is so helpful and she knows her promotions. She takes charge of her employees and such a great energy when I come into the Yarmouth store. Colleen and Casey are so great!
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Helen Z | 06-21-2024
connection is not reliable ,very expensive and service are bad!
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Ainsley S | 06-17-2024
Vick was our phone call customer service provider, THE BEST person to talk to by far and the best help out of the many people on at&t we’ve talked to!
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Widelande B | 06-15-2024
Still have WiFi with AT&T, my bills kept going up every month when I call customer service they’re not helping at all.
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Mo D | 06-15-2024
Laggy internet service. Horrible on the phone service and none trained employees at AT&T. Bought a new phone to upgrade but did it for another number on my line. Now I have to return it and they said to bubble wrap it for protection but didn’t have the courtesy to bubble wrap it when sent in. Then spoke to someone on the phone regarding the situation then they “relayed” no information to the next person. So we started the whole process again. Don’t waste your time they really couldn’t care even if they wanted to.
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