Zito Media Evaluación de clientes
23 Zito Media Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Preston P | 06-26-2024
Please, if your thinking of getting internet DO NOT get zito. They must have forgotten they're internet service providers, because it's out more than it on. Worst customer service, even worse internet.
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10 
0
Larry H | 06-25-2024
Usuario Verificado
I have the FTTH PON 1gig/1gig service and I constantly get my speeds. Install was painless. Couldn't be happier.
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Cary H | 09-25-2023
Usuario Verificado
Signed up a month ago as a new home customer. They have yet to get my account set up right. First they failed to honor the price I was quoted for the services I requested, then charged me for those services without delivering them. Internet speed is half of what I paid for. Channels that I pay for as a premium come and go from out of my line up. Each time I contact Customer Service it's 2 - 5 days before someone gets back to me after spending an hour on the phone and having the issue unresolved. There are apparently no other options in my area, so fun galore!
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Dan R | 07-29-2023
By far the worst company I’ve ever dealt with. When Zito internet works, it’s fast and reasonably priced. However, Zito internet doesn’t work eighty percent of the time. When you call to get credit for non-service Zito will put you on hold for long periods of time and eventually tell you to call back when service is repaired and working. When service is restored they pull the same stunt to stall and frustrate the customer into hanging up the phone. This company is terrible and will try every trick in the book to take your money while not providing the service you pay for. BEWARE of ZITO internet company!!
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Daniel R | 07-29-2023
Would be great if it ever worked. Average over 80% outage time
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Mark P | 07-25-2023
Our internet goes out all the time and talking to customer service is a joke. The off shore support has one script. They ask for name address and phone number then put you on hold for 5-10 minutes. The person then comes back and says that there is no outage in your area. They then put you back on hold to "check" on your modem. finally they ask to turn the modem on and off. still no connection and instead of saying the will send someone out they say they will have someone check the main lines in 48-72 hours. I have never in my life had such bad and incompent support.
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Patricia N | 04-22-2023
Wow. So bad. No internet for days at a time. Don't believe the promises.
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Daryl P | 04-14-2023
Usuario Verificado
Zito Media will brag about 200 meg service. I had a computer tech check the speed at the router. he got anywhere from 5 megs to 90 megs. The problem I have is they occasionally throttle us to ZERO megs. Kinda sucks when you are conducting a real estate closing. I would rate Zito Media a negative 100 if it was an option
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