Internet providers in Provo, UT

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Sam G | 03-16-2023

I've been an Xfinity mobile and internet customer for over 3 years paying over $110 a month for the internet alone. I recently moved houses and tried to move my internet service over and it has now been almost two weeks (and counting) and my services are still not running at my new house. It takes forever to get a technician out and the one that finally comes out didn't really help much aside from saying "I can't do anything we need to bury your line and that could take up to 13 days, but I will put you at the top of the list as a priority". I work from home and I haven't been able to work for almost two weeks which means I don't make any money while they try and get someone out to me. Even at the "top of their list" I still haven't had anyone come out". I've called in about 10 times and each time I get a different agent that tells me contradicting information like "Oh you don't even need a tech you can just bring your devices over and just call in to activate your service". Unfortunately, Xfinity is the only internet that services the area where our house is but as soon as there is another provider I am canceling and switching over my phone and internet service as I feel like I do not matter to them, and therefore I want to take my money elsewhere. If you have other internet providers like Google Fiber or ANYTHING else just go with that. Because when something breaks it takes an extremely long time to get some actual help/service.

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Michael C | 09-24-2021

When we first installed Google Fiber 2G technical performance was fine. It seemed they were working out the kinks. However, in the last two months, there has been nothing but problems. There are rampant performance issues--loss of service every 10-15 minutes for two or three seconds, intermittently slow Wifi, devices unable to connect, etc. All of these problems have been documented (ping -t, speed tests, photos, etc.) and shared with Google Fiber. Recently, five technical teams have come to the house, dozens of long service calls/chats with Google Fiber Support, escalation to Google Fiber engineering. None of this has helped. Technicians now sheepishly admit many other 2G customers in the area are struggling with similar problems but Google Fiber is unable to fix (even acknowledge) the underlying issues. When I call for help I only get canned, ineffective support. Google Fiber cannot be recommended. Stay far away...

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Brendan M | 08-31-2021

Not super honest. Great Internet for a year, then got a notification that our bill was going to double because some promotional offer was ending. We were never informed that our rates were a "Promotional offer". I called and asked if there was any chance we could get the prices we were told we would get; instead, they told me that my rates would be going up again in a year when another promotional offer ended. So guess what? I'm on the hunt for a different provider. Don't believe the advertised prices.

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