Spectrum Customer Service
spectrum.net/support
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Jump to: Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cancel service | Spectrum FAQ
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Contact Spectrum customer service
Spectrum customer service phone number
To reach an agent by phone, visit Spectrum and click or tap on the Contact Us link at the bottom of the page. Scroll down on the following page to see two numbers you can call: one for internet, TV, and home phone services, and one for Spectrum Mobile.
However, you won’t reach an agent immediately. You must navigate a few automated menus first, so be sure to say “representative” right away. The system will then ask what your call is about to send you to the correct department.
Spectrum customer service hours
Spectrum’s customer service phone line and online Chat With Us tool are available 24/7.
Spectrum store locations near you
To speak with someone in person, you can schedule an appointment with a customer service agent at your local Spectrum store. You can set up your appointment online or contact your local store to set a date.
Sorry, no stores were found in your area.
Spectrum customer service online
Spectrum’s support site has several resources to help troubleshoot issues, manage your account, and find answers to common questions about Spectrum services.
Spectrum also interacts with users on a few different platforms, including Twitter and the My Spectrum app.
Other Spectrum online support
Account and billing FAQ
Spectrum outages
Call Spectrum if you suspect an outage currently affects your service. Generally, the automated system reports an outage immediately upon answering your call if your number is in the system. If not, you can ask, “am I in an outage” and then provide your address. You can get a callback or a text message too when the outage ends.
The My Spectrum app for iOS and Android also displays outage information in your area. You can tap on “View Outage Details” to get more info or request a callback when the outage ends.
Spectrum customer support for your business
You can reach customer support for Spectrum Business services through its online portal. There’s no online chat client at this time, but you can click on the Contact Us link at the bottom of the page to get the phone number or locate a Spectrum store.
Pay your Spectrum bill
There are multiple ways to pay your Spectrum bill:
- Pay online at Spectrum.net.
- Pay by check or money order mailed to the Spectrum address listed on your statement.
- Pay on the My Spectrum app.
- Pay in person at Spectrum stores or third-party payment centers.
- Pay through your bank.
- Pay by phone.*
*Paying your bill on the phone with a customer service representative incurs a $5 processing fee.
There are some advantages to paying your Spectrum bills online or on the My Spectrum app. For example, you can easily set up automatic payments, so you’re never late. Plus, you avoid the $5 phone payment processing fee.
Sign up for Spectrum service
To sign up for Spectrum Internet, TV, or phone service, you can call or browse service offers in your area online.
Cancel your Spectrum service
You can handle most account management necessities in the My Spectrum app or online, but you must speak with an agent over the phone or at a Spectrum store to cancel or put a hold on your Spectrum services. This person may offer you discounts or perks if you can be persuaded to stay, especially over the phone.
If you do decide to cancel, visit the Spectrum store rather than call. It’s extra convenient because you already have the rental equipment with you.